Frequently Asked Questions
Frequently Asked Questions
Q - How is an Artificial plant or Artificial tree measured?
A - We measure our products and post this information on our site to help make your buying decisions easier. When we say an artificial plant is 22” High, we are measuring from the bottom of the container or plant stem to the top of the plant, extending the longest leaf or flower as we measure. For hanging baskets, for example, the length of the artificial flower or artificial plant is the longest hanging stem measured when it is fully extended. When we specify that a plant is 37” Wide, we measure the plant with the leaves or stems extended to the sides.
PLEASE NOTE: Plant and tree heights are approximate. As they are hand made, taller plants may vary a few inches in height. Floral Arrangement measurements are more exact as these are pre-arranged and do not change shape after being created.
Q - What are your products made of?
A - Artificial plants and artificial flowers are commonly referred to as "silk flowers", however, materials used to make the artificial flowers and artificial plants vary by style and type and range from various synthetic fabrics to latex materials. Artificial trees often may have a real tree trunk with artificial branches.
Q - How are your items packaged?
A – Are products are shipped potted or unpotted – fully assembled products are ready to put in place and shaped right out of the box. We safely ship merchandise worldwide using reliable and secure packaging methods.
Q – How is my unpotted artificial tree or artificial plant shipped?
A - Unpotted artificial plants are shipped flat packed with a piece (or pieces) to the trunk and a set of fronds.
Q- Do I need to order my own container for my artificial tree or artificial plant?
A – Our unpotted artificial plants & artificial trees may be packaged in a non-decorative pot. You can find decorative pots, containers, and baskets on our site in our Containers section.
Q- How do I care for and maintain the plants?
A - We recommend that artificial floral arrangements and artificial plants be dusted much the same as you dust your home or office. Most artificial plants can be wiped with a moist cloth if necessary. If you plan to store some of your artificial plants, it’s best to use the original shipping boxes. Please visit our care and instructions page for cleaning tips and other product information for cleaning silk plants.
Q- What is the clear substance in the vases of your silk flower arrangements?
A – The product used is "crystal clear acrylic water". The acrylic hardens and looks like water. You can also purchase this product separately on our site. Check in our Floral Supplies Section.
Q- Is there a warehouse or storefront that I can visit?
A- Unfortunately at this time we operate exclusively online.
Q- Can I request a paper catalog?
A- In an effort to be 'green' and to keep our prices down we do not print paper catalogs. Please contact our customer service department for items on back order or special requests.
Q- Do you provide samples of your products if requested?
A- Due to product minimums and efforts to keep prices down we do not offer samples. You can always return your product if not satisfied in accordance with our Return Policy.